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As discussed, when we upgrade to SharePoint Subscription Edition, we will need to package and deploy from the current environment to the new environment. The same process will also apply when moving to SharePoint Online. Could you please share any related documentation on this?
Additionally, while upgrading SharePoint to Subscription Edition, we are also planning to upgrade K2 if a new version is available by mid-next year. Could you please confirm if there are any planned K2 releases in that timeframe?
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I hope you’re doing well. As discussed over IM, we are preparing to decommission the [Application Name]. Before we proceed, could you please confirm whether you or your team<div style="font-size:16px; padding:10px; border:1px solid #ccc; background-color:#f9f9f9;">
<p><strong>📝 Please follow the steps below:</strong></p>
<ul>
<li>Click the <em>"Respond to this Survey"</em> button to begin.</li>
<li>Answer all questions on each page.</li>
<li>Click <strong>"Next"</strong> to go to the next set of questions.</li>
<li>On the last page, click <strong>"Finish"</strong> to submit your responses.</li>
</ul>
</div>
still rely on this application for any critical tasks?
1.1 Operational Stability
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Ensured timely updates of software and hardware on the office laptop and communicated the same to the concerned team.
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Provided necessary information to facilitate K2 license renewal.
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Managed Jira epics, stories, and tickets consistently by prioritizing issues based on criticality. Encouraged customers to use Jira and maintained a detailed record of issues and related communication within tickets. Gathered complete requirements before committing to delivery timelines.
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Responded to collaboration application enhancement and development requests in a timely manner.
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Assisted Amy in understanding K2 and SharePoint technologies as her schedule allowed.
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Leveraged K2 error notifications to proactively address issues. Collaborated with the Operations team on email and K2 upgrade-related issues.
1.2 Security
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Collaborated with the Operations team to ensure compliance with Patch and Vulnerability Management, including post-patch validation.
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Adhered to Verisign Information Security Standards, followed updated InfoSec policies, and completed monthly InfoSec training.
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Promptly reported any phishing emails to the InfoSec team.
1.3 Compliance
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Successfully passed SOX, SOC, and CIS audits and supported related improvement initiatives and customer inquiries.
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Partnered with the Operations team to manage elevated user access for SharePoint and K2 applications.
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Followed the Change Management process rigorously, ensuring timely closure of change requests and associated tasks.
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Delivered application deliverables in full compliance with organizational policies.
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Remained up-to-date with monthly InfoSec and other mandatory training.
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Completed the annual IT Self Audit on time.
2.1 Manage
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Achieved 100% compliance in SOX, SOC, and CIS audits.
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Ensured timely EOL management for software and hardware.
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Maintained software compliance by using only licensed and entitled tools.
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Maintained a disciplined scheduling practice and met all commitments.
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Logged time accurately and consistently in the Time Tracker tool.
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Initially unaware of weekly status report expectations, but now submits updates consistently every Wednesday by COB.
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Completed all required and mandatory training on schedule.
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Contributed to operational efficiency and cost-saving goals by automating business workflows.
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Worked with the BI team to enhance their understanding of the K2 product.
2.2 Grow
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Implemented significant enhancements to the Time Tracker application, including permission updates to support business efficiency.
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Developed a Conflict of Interest application to address compliance needs.
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Integrated K2 with Oracle to enable 'Get Next Working Day' functionality.
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Successfully decommissioned the legacy Time Tracker application from SharePoint and the K2 database.
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Collaborated with K2/Nintex and the Operations team to install the K2 Identity Service.
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Worked with Ops to clean up unused or obsolete accounts in the K2 database.
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Updated credentials for K2_ADGroupManager and related SQL accounts.
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Completed changes for 302 sub-certifications and coordinated testing with Devang.
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Ensured architectural guidelines were followed while designing and delivering application solutions.
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Partnering with K2/Nintex to plan the migration of K2 and SharePoint applications to the cloud.
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Maintained a strong customer focus—offering proactive guidance, addressing issues with urgency, and suggesting optimal solutions.
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Benchmarked application practices against industry standards.
2.3 Protect
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Maintained stable system integration of K2/Nintex with Oracle, SQL, and SharePoint across the enterprise.
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Complied with InfoSec standards and best practices.
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Created and maintained comprehensive documentation, including requirements, technical specs, RCAs, and user documentation.
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Developed high-quality user stories, test cases, and functional specifications. Ensured all stories had clear descriptions, comments, and acceptance criteria.
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Incorporated data retention considerations and executed negative and regression testing as needed.
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Used Zephyr and internal Wiki to document and track test case execution, favoring Wiki for customer clarity and organization.
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Executed initiatives from the CIS Controls Roadmap.
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Prepared and shared RCAs and documented key points via meeting minutes for K2-related issues.
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Actively contributed to the implementation of security tools and controls to protect critical systems and data.
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Regularly analyzed production defects for continuous improvement.
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Maintained dashboards and metrics for areas such as K2 application usage, license tracking, and inactive user cleanup.
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Created and prioritized SOPs for critical tasks, including SQL password changes and K2 management updates.
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Developed a "Change Management Cheat Sheet" to help the team follow procedures efficiently and consistently.
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Supported business resilience planning by tracking BIA and BPP activities.