I hope you’re doing well. As discussed over IM, we are preparing to decommission the [Application Name]. Before we proceed, could you please confirm whether you or your team still rely on this application for any critical tasks?
1.1 Operational Stability
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Ensured timely updates of software and hardware on the office laptop and communicated the same to the concerned team.
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Provided necessary information to facilitate K2 license renewal.
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Managed Jira epics, stories, and tickets consistently by prioritizing issues based on criticality. Encouraged customers to use Jira and maintained a detailed record of issues and related communication within tickets. Gathered complete requirements before committing to delivery timelines.
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Responded to collaboration application enhancement and development requests in a timely manner.
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Assisted Amy in understanding K2 and SharePoint technologies as her schedule allowed.
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Leveraged K2 error notifications to proactively address issues. Collaborated with the Operations team on email and K2 upgrade-related issues.
1.2 Security
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Collaborated with the Operations team to ensure compliance with Patch and Vulnerability Management, including post-patch validation.
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Adhered to Verisign Information Security Standards, followed updated InfoSec policies, and completed monthly InfoSec training.
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Promptly reported any phishing emails to the InfoSec team.
1.3 Compliance
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Successfully passed SOX, SOC, and CIS audits and supported related improvement initiatives and customer inquiries.
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Partnered with the Operations team to manage elevated user access for SharePoint and K2 applications.
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Followed the Change Management process rigorously, ensuring timely closure of change requests and associated tasks.
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Delivered application deliverables in full compliance with organizational policies.
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Remained up-to-date with monthly InfoSec and other mandatory training.
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Completed the annual IT Self Audit on time.
2.1 Manage
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Achieved 100% compliance in SOX, SOC, and CIS audits.
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Ensured timely EOL management for software and hardware.
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Maintained software compliance by using only licensed and entitled tools.
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Maintained a disciplined scheduling practice and met all commitments.
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Logged time accurately and consistently in the Time Tracker tool.
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Initially unaware of weekly status report expectations, but now submits updates consistently every Wednesday by COB.
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Completed all required and mandatory training on schedule.
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Contributed to operational efficiency and cost-saving goals by automating business workflows.
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Worked with the BI team to enhance their understanding of the K2 product.
2.2 Grow
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Implemented significant enhancements to the Time Tracker application, including permission updates to support business efficiency.
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Developed a Conflict of Interest application to address compliance needs.
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Integrated K2 with Oracle to enable 'Get Next Working Day' functionality.
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Successfully decommissioned the legacy Time Tracker application from SharePoint and the K2 database.
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Collaborated with K2/Nintex and the Operations team to install the K2 Identity Service.
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Worked with Ops to clean up unused or obsolete accounts in the K2 database.
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Updated credentials for K2_ADGroupManager and related SQL accounts.
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Completed changes for 302 sub-certifications and coordinated testing with Devang.
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Ensured architectural guidelines were followed while designing and delivering application solutions.
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Partnering with K2/Nintex to plan the migration of K2 and SharePoint applications to the cloud.
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Maintained a strong customer focus—offering proactive guidance, addressing issues with urgency, and suggesting optimal solutions.
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Benchmarked application practices against industry standards.
2.3 Protect
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Maintained stable system integration of K2/Nintex with Oracle, SQL, and SharePoint across the enterprise.
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Complied with InfoSec standards and best practices.
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Created and maintained comprehensive documentation, including requirements, technical specs, RCAs, and user documentation.
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Developed high-quality user stories, test cases, and functional specifications. Ensured all stories had clear descriptions, comments, and acceptance criteria.
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Incorporated data retention considerations and executed negative and regression testing as needed.
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Used Zephyr and internal Wiki to document and track test case execution, favoring Wiki for customer clarity and organization.
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Executed initiatives from the CIS Controls Roadmap.
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Prepared and shared RCAs and documented key points via meeting minutes for K2-related issues.
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Actively contributed to the implementation of security tools and controls to protect critical systems and data.
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Regularly analyzed production defects for continuous improvement.
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Maintained dashboards and metrics for areas such as K2 application usage, license tracking, and inactive user cleanup.
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Created and prioritized SOPs for critical tasks, including SQL password changes and K2 management updates.
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Developed a "Change Management Cheat Sheet" to help the team follow procedures efficiently and consistently.
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Supported business resilience planning by tracking BIA and BPP activities.